I. This
is in the context of the recorded message I am getting from my home
phone, no.472-2802028, that the line has been taken out of service
due to non-payment of bill.
II. That
is NOT right.
a.
I got a telephone No.472-2802028 ( Account No. 9027696381: Customer
ID:4013847942 ) installed at my present residence on august 03,
2011 on all india shift from kizhakkambalam (484-2682505) under
ernakulam telecom.
b.
there were no bills for august 2011 in existence till end october
2011.
copy
of a photograph of the web page of BSNL's selfcare portal taken on
11.10.2011 ( the time shown is gmt) denying the existence of a bill
for my account for the month of august even in october 2011 is
produced herewith.
below is a copy of the above pic from picasa embedded as
i find the above pic disappearing from this page
From
thiruvananthapuramTelecom
a copy is also available in the album latest additions
on slide show on the side bar of this blog
c.
The first bill I received for the above telephone installed on 03
august 2011 was bill number and date 130628024-06/10/2011 for the
month of september 2011 delivered to me by post on 21.10.2011.
i)
In this first bill, over and above the total charges of
Rs.553.70, an amount of rs.1,305/- has been shown as due in previous
balance column A making the total amount payable rs.1860/- ( the
previous balance was to be ignored if already paid.)
ii)
I made enquiries about this so called previous balance in the
accounts section of the sdc at cto trivandrum and was told that they
could not trace the origins of the above amount anywhere on their
system and that there are no previous bills for my telephone in their
records – that was as in the third week of October 2011.
iii)
I later on telephoned the TR dept of the thiruvananthapuram
telecom; they also expressed ignorance about the previous balance of
Rs.1305. In fact the person on the phone suggested that I pay only
the original charges and wait for clarifications on the so called
“balance” amount.
iv)
I paid Rs.554/- by cheque, the charges for the month of september
on 24.10.2011 and also wrote to the accounts officer enquiry and
complaints at press road office of BSNL about the error in the bill
vide my letter no.info/11/03 dt. October 22, 2011.
d.
On 31/10/2011, I came to know of the fact that my telephone has
been taken out of service for “non-payament of bill” - I do not
know since when.
e.
Later in the day on 31/10/2011, I got a copy of a document marked
as “Bill Number and date O-120544380,06092011”
from the accounts officer TR, office of the pgm thiruvananthapuram
telecom.
fake cooked up phone bill
i)
A comparison with a normal bill ( e.g. number, date 130628024 -
06/10/2011 mentioned above) will put the genuineness of this so
called “bill” definitely in doubt.
ii)
I have first hand information from BSNL officers themselves that such a
bill ( it appears to be a computerised one) did not exist any where
on their system till the latter half of october 2011.
iii)
photograph of the web page of BSNL's selfcare portal mentioned in para
II. b. above clinches the issue.
g.
the amount of this so called bill O-120544380,06092011
which came into existence some time in end of october appearing as
previous balance in the september bill dated 06.10.2011 is
ridiculous.
h.
now the least one would expect is that I will be allowed reasonable
time, to pay the bill, jhootta
hi sahi , after dispatching it to me. However, the
authorities were in a desperate hurry to cut off my telephone line!
III. Under
the above circumstances, “taking my telephone
out of service for non-payment of bill” on 31.10.2011 is
completely unwarranted and highly irregular.
IV. I
would expect the telephone company to make amends and
A.
restore the telephone services to me forthwith
as
well as
B.
allow me reasonable time to pay the
out-standings after the “bill”
Number & date O-120544380,06092011, came into existence.
B.
THE ANTECEDENTS
here
I am trying to put things in their proper perspective:
A.
The staff at nedumangad bsnl had been lying to
me about my shift application and sticking on to their false
statement till they were found out and exposed.
I
had made an application for shifting my home telephone no.484 2682505
under the ernakualm telecom to nedumangad before I shifted my
residence to the address given above.
Ever
since I got a residence certificate from the karakulam panchayath on
15 july 2011 I have been making enquiries about my shift application
at the nedumangad bsnl almost daily; and all through the nedumangad
bsnl had been telling me that they have received no communication on
the matter.
I
got the same negative response from Bsnl nedumangad on 25 july 2011
as well. That same day, 25.07.2011, based on information received
from bsnl aluva I made enquiries at the post office that serves
nedumangad bsnl. The post master of pazhakutty, nedumangad, was kind
enough to tell me that the above letter from aluva had been delivered
to bsnl ndeumangad on the 04th of july 2011.
I
went to the office of the pgm thiruvansnathapuram telecom with this
information and on their telephoning the bsnl nedumangad the letter
immediately resurfaced and a telephone was installed at my residence
without further ado.
That
means officers at bsnl nedumangad were lying to
me all those days since july 04, 2011 i.e. till the cat was out of
the bag!
I
did not pursue the matter further for I thought rather than souring
the relationships from the very beginning we will make a fresh
start. But that was not what the bsnl staff wanted as evidenced by the
goings on later on.
B.
the usage data on the BSNL's selfcare portal was being manipulated and tampered with.
My
adsl connection was being disrupted repeatedly and I had made a
photograph of my usage details from your
selfcare portal and put it on the net making the goings on obvious to
the wide world.
Within
no time I found that the data regarding
the adsl usage for the period till august 09, 2011 disappeared
from the self care site.
Later
still I found that no usage data whatsoever was
available on the net for the month of august for my telephone.
The
so called bill I am afraid is an inflated one. I usually do
not make more calls than the free ones unlike as shown in the bill
for august . But as at present there is no way I can clarify – no
usage data for august is available on the self care site. The most
recent development, that is the last time I visited your portal, is
that the site for checking the usage is under
“maintainance” ! ( I feel “manipulation” would be a
more apt terminology)
I,
in fact, literally stopped accessing the net from the adsl for a
fortnight or so ( 10 to 26 if I remember correctly ) in august for
I found it even worse than a dial up connection
of the late ninetees! Added to it were the multiple
repeated disruptions making it almost impossible to be of any
practical use.
C.
my caller id facility was being suppressed
:
Then
I found that the caller id facility of the phone part was being
suppressed, most likely with the intention of facilitating
the criminal elements who would want to make calls to my phone
without the risk of them getting identified.
The
immediate response to the complaint about the caller id facility was
that the whole line was cut off for a couple of days. The story going
on was that a card in the exchange got corrupted – there is an
analogy here with what happened on your self care portal ( usage data
disappearing) described earlier.
Incidentally
the services available on my connection as per
the self care portal mentions LAND
LINE NON CLI PHONE !
I
wonder what that is!
Has it got anything to do with the caller id
facility ?
D.
my address on the bill was mutilated.
The
address as given in the bill for september 2011 was different from
what I had given in writing and had completely wrong PIN and place
names. The aim probably was →
non-delivery of bill → non-payment of bill → an opportunity to
cut off the line for “non-payment of bill”
I
was aware of this possility and had in deed made enquiries at the sdc
cto repeatedly during septemeber and had ensured that there was no
unpaid bill for 472-2802028 till they came up
with the bill for sepetember some time in the third week of october
C.
CONCLUSIONS
I
have a land line telephone from the bsnl ever since 1996 and all
through have been making payments regularly without even a single
instance of non-payment. Mostly I was making payment through ecs and
this time again I was planning to do so; but it was one of bsnl own
staff members who suggested that I wait till this particular bill is
cleared.
that
is the normal pattern of behaviour initially. For
example but for the help from the bsnl aluva I would never have been
able to trace the letter about the shift; they even provided me the
number of the registered letter and the post master at pazhakkutti
took pains to go through her records ( though not obliged to do so in
any way ) and tell me that the letter has been delivered long back.
But
the whole scenario changes once the indian
secret police kicks in.
incidentally
I have not yet got the deposit I had paid the ernakualm telecom. I
telephoned them and got immediate response. In fact the person
concerned called me back to check that the address given is the
correct one - venkode p.o. Or is it PANGODE ? ( for obvious reasons –
the indian army had put up with me for ten years ! ) and I was told
that the cheque was on its way.
That
was a month back; and the cheque has not reached me yet – I am not
surprised; not at all.
My
conclusion is that BSNL, some of their staff at least, is fighting a proxy war against me.
Rest
assured – you do not have to do it.
ViceMan
20111109
ps. now a days I am on my wireless internet modem the charges are Rs.20 per hour and it is halved during night hours.The document can be made off line and uploaded in a jiffy; to save money I post pone heavy work to the wee hours of the morning.
All the same, I will keep you posted.
Thanks; see yaaa . . . .]
updates
201112
complaint step 01
to the nodal officer of thiruvananthapuram telecom
delivered on 20111109
* * *
11/17/11 01:07:59 AM GMT
SANER COUNSEL PREVAILED
and I found the telephone working at around 1000hrs on 20111115; thank goodness - it is a bit of a problem here without any other access to the outside world.
I do not take credit for it; not at all.
See,
In this country there is no rule of law.
The three Pees
Paisa ( Money ), Power, People
are the only things that matter here.
I do not have any of them.
That means you can do anything to me and get away with it.
If some one is making a decision in my favour it is simply because of the inner decency in them.
I am a despicable wretch;
but if you are a gentleman you wont do the dirty even on cheriyatheJyothi;
if you are a scum, you will do it.
My complaint has been delivered to the nodal officer of thiruvananthapuram telecom on nov 09, 2011 As an emergent matter concerning disruption of services, you can approach the nodal officer of the ssa at the first instance itself as provided for by no.IV. 2.of the web document “Consumer Grievances Redressal Mechanism in BSNL” and the nodal officer was to acknowledge as well as take a decision within three days – but nothing happened.
by 20111114 my appeal to the pg appellate authority of kerala circle was ready and it would have been filed on 20111115. and as expected just before the matter reached the CGMs office the embargo was lifted.
I was expecting this and had checked the phone just before I was to leave for tvm to personally hand over the appeal to the appellate authority.
* * *
MINUTES 11/17/11 08:33:34 AM GMT
telephone line cut off ( is dead ) an hour or so back.
Complaint lodged from my usb device- docket no.15389966022.
Usb device not being allowed to log in → reboots puter and removes batteries -> press power switch5 - 7 of times → reboot → log successful → uploads photo of appeal to picasa → range goes down to nil → I disconnect. I will try again; let us see.
time now is 1535 hrs GMT 20111117
telephone still dead
able to log on to net with usb wireless from reliance
what happened to my land line phone +91 472 2802028
is simple straightforward tampering.
when i dial the number from 9349558387 my usb device i can hear the ring but the machine here is dead - and does not ring.
* * *
