From legal
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DISCONNECTED AGAIN
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Cheriyath Jyothi B.Sc., M.B.,B.S.,
“mithilam”, povankonam,
CHEMPAZHANTHI P.O.,
Thiruvananthapuram , PIN – 695587.
No. jyo/201003/TP/ 15
march 15, 2010.
telephone no.2596702 : consumer no. 380741
DISCONNECTED AGAIN
My home telephone no.2596702 went dead immediately after i made a call at around 0930 on march 15, 2010. I have booked a complaint ( docket no.8281 ) some time later, but the fault is yet to be attended to at 1900 hrs on march 15, 2010.
I would want to bring the following to your kind notice in this regard:
A. i went down to chempazhanthi to register a complaint with the fault reporting number 2592198. the automated system started off but once i keyed in my home telephone number the reply came that i cannot continue. same thing repeated a number of times from other telephones. ultimately i got a complaint registered Docket no.8281, incidentally from a telephone which happened to be a bsnl coin slot machine. The information I received from your own staff is that the facility for booking a complaint on 2596702 is available from other telecom companies' phones as well. if it is so -
why is it that the registration process got stuck half way through once it had started off? ( last week the response was that 2592198 was busy!)
B. back home, i tried my ADSL just for the heck of it and i could get connected to the net while the phone part is dead. The telephone part is still dead at 1900 hrs on march 15, 2010. i feel the line, that is the physical connection, is intact for otherwise the adsl could not have been working and that would mean that the fault is with your system!
If that is the case why is it that the telephone connection has NOT been restored even after so many hours ? And If it is that you have switched off the line, why did you do it?
I think that as one of your regular paying customers since 1996 you owe me an explanation.
Now please do not cut off the adsl part as well in order to teach me a lesson for my “impertinence”
sd.
( C. Jyothi )
To
SDE, customer service center,
thiruvananthapuram telecom,
pattom - 695004
addendum
20100317
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All is not lost and the connection has been restored last evening (0100316) itself.
By the way the address you see in the letter above is the statutory one but i have seen to it that the information has reached those who matter. i had hoped that things will get done and there again i was right.
You modify your moves based on your past experiences and it pays.
Thank Goodness
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PLEASE NOTE
i have a caller id connected to the line and normally there is no phone connected except when i have to make a call. the caller id also helps to ensure that when i lift the handset no body is calling and i do not get connected to an incoming call accidentally.
almost every crime has an electronic component now a days and some one who has no cell phone is most unlikely to be a criminal or worse, a police man; of course the reverse is not always true. also calls from cell phones are extremely difficult to trace, for a fellow like me that is , and is given specific attention.
if you have some thing to tell me do give it in writing and ensure that the letter is sent by regd post or speed post with your address clearly written.
i am a cantankerous character and there is no point making repeated calls - i wont attend the call. and rest assured there is no question of you being able to pester me with the repeated rings on the phone. i have a telephone with no "manni" that does not ring at all, another one with a speaker and no hand set which i use when i have to record the conversation.
in short as always every eventuality has been catered for - if plan A does not work there is planB and plan C and so on.
see ya!
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LINKS
